Specialist - Software Support

LivCor, a Blackstone portfolio company, is a real estate asset management business specializing in multi-family housing. Formed in 2013 and headquartered in Chicago, LivCor is currently responsible for a portfolio of over 400 Class A and B properties comprising more than 150,000 units in markets across the United States.

Our business is focused on making real estate more valuable. But for us, it’s more than that. It’s people first, community always. It’s a life-filled career, not just a career-filled life. It’s doing good work, with good humans, and making a difference. It’s excellence in all its forms. Ultimately, we create great places to work, live, and grow. We do that by focusing on leaving people – and places – better than we found them.

Whew! Still with us? Cool. Let’s talk about where you’d fit in:

We are looking for someone to join our Technology Team in the role of Software Support Specialist. If you are interested in helping our users as we take care of our residents today and reshape communities to attract the resident of the future, then maybe you should join us.

Only read further if you are:

• Kind
• Humble
• Honest
• Relentless
• Smart with Heart

You should be:

• Authentic. You do you. Together, we’ll do something amazing.
• A passionate person with a love for real estate and investing; and believes that helping others win is a noble cause, essential to our success.
• An excellent team player who enjoys working with others and has strong interpersonal skills.
• Highly motivated, energetic, and organized

What you will do:

• Deliver exceptional customer service and technical support for business application systems including but not limited to Microsoft Dynamics 365 CRM, Resident mobile application, Microsoft Office, Okta, Zoom and ShareFile. Identify root causes, resolve and where necessary suggest alternative solutions.
• Document research, interactions and problem resolution in IT Helpdesk software and knowledge base.
• Work with cross-functional teams to provide operational support, coordinate with business teams on new & existing issues and manage assigned support tickets to resolution.
• Support the on-boarding process for new users by providing access guidance and assistance. Train new users and provide on-going training as needed.
• Understand and support residential management processes and functionality focused on but not limited to leasing, renewals, work orders and cases.
• Participate in and contribute to technology projects
• Manage & monitor error logs, automated tasks and system interfaces
• Administer electronic signature platform including resolving issues and implementing changes to document templates.
• Support CRM data views including creating & editing basic and advanced views.
• Assist in managing CRM data quality using several tools including SQL queries

What you should have:

• 1 -2 years experience supporting Microsoft Dynamics 365 CRM including user provisioning, view creation and maintenance and data management
• Knowledge of SQL for implementing queries to assist in troubleshooting
• What additional technical knowledge should we ask for?
• Familiarity with electronic signature solutions is a plus
• A hunger to learn and improve things. You always leave places better than when you found them.
• Fanatical disciplineand relentless desire to do what needs to be done.
• Basic familiarity (1-4 years)with workplace systems and processes. Real estate or hospitality experience is a plus.
• A track record of solving problems and developing strategies that deliver in a high volume, fast paced, environment.
• A lovefor doing what others won’t and solving very difficult problems.
• A desire to growand take on ever increasing responsibility.
• Strong verbal and written communicationskills

What we offer:

We know that if we take care of our team everything else will fall into place. We aren’t perfect, but we will try to set very clear expectations, always let you know where you stand, and do everything in our power to help you get where you want to go.

Our culture and values matter to us. A lot. We’re definitely not serious but we take this stuff seriously, if you get what we mean. We want a place that is an ego-free zone. A place where good people do good things together. It shouldn’t be rocket science in workplaces, but for some reason it still is? We’re absolutely determined to be different, and we think we’re doing a pretty good job at it. We have a CEO who makes fun of himself, and who will encourage you to tell him when he is wrong. In fact, he needs people to – we all do. Supportive challenge is good, it’s how we get better. We like getting better. We also love diversity, of all kinds. We need people who look, sound, speak, love, and exist differently from one another. This isn’t at the end of this paragraph because it’s an afterthought. It’s SO important to us we want it to stand out.

Right. On to the technical stuff that we know matters to you. We offer competitive pay that is commensurate with the market and relevant experience, and a full slate of benefits that even includes things like paid parental leave.

If any of this sounds interesting, then maybe we are a fit. Life is too short to work with people you don’t like. So whatever you do, don’t make that mistake.

The LivCorian Values

1. Be you. Be Real. Be Open. You do you. Together, we will do something amazing.
2. Care, Always. We don’t want to let anyone down.
3. Courageously Curious. We love to learn, even when it hurts.
4. Help Others Win, Be A Good Neighbor. This is about ‘We, not Me.’
5. Relentless Hustle, Heart & Humility. Work hard. Be Kind. Make Better.

A few of the people you will work with:

• Gary Braswell
• Andreas Spitzer
• Sid Fein
• Chris Elliot

As of the date on which this job advertisement is posted, the Company anticipates that the base salary pay range for this role is $67,500- $77,500 (this represents the presently-anticipated low and high end of the Company’s base salary pay range for this position). This role is bonus eligible. Benefits include generous health insurance and wellness benefits, 401(k), and paid time off. Actual pay may vary based on various factors, including but not limited to location and experience.

LivCor is proud to be a US EPA ENERGY STAR® Partner

EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email talent@revantage.com