Director - Issues Management (Legal)

Job Locations US-REMOTE

LivCor, a Blackstone portfolio company, is a real estate asset management business specializing in multi-family housing. Formed in 2013 and headquartered in Chicago, LivCor is currently responsible for a portfolio of over 400 Class A and B properties comprising more than 150,000 units in markets across the United States.


Our business is focused on making real estate more valuable. But for us, it’s more than that. It’s people first, community always. It’s a life-filled career, not just a career-filled life. It’s doing good work, with good humans, and making a difference. It’s excellence in all its forms. Ultimately, we create great places to work, live, and grow. We do that by focusing on leaving people – and places – better than we found them.


Whew! Still with us? Cool. Let’s talk about where you’d fit in:


We are looking for a strategic thinker who will take on a central role in both preventing issues before they happen and managing them when they do, with a particular focus on reputation and legal compliance. As a member of the Escalations team, you will work closely and collaboratively with your colleagues to build, maintain, and enhance our reputation by troubleshooting and resolving issues, while also imbuing a good neighbor standard in the multi-family real estate market. 


We are looking for someone with substantial experience in landlord-tenant matters (e.g., evictions, litigation, resident disputes, crisis response, serious injuries and crime, habitability, accommodation and modification requests, and fair housing) and/or crisis legal support in a heavy consumer-facing industry (e.g., hospitality, healthcare, and mass transportation), as well as issues involving media, governmental entities, and law enforcement.


You will partner closely with property management companies and LivCor’s Operations, Legal, Communications, and Asset Management teams to conduct diligence and gather facts, issue cite, problem solve, develop resolutions, and manage escalations. As a Director, you should have the ability to develop strong relationships, work collaboratively, and lead through influence. You will work on de-escalating issues, creatively problem-solving residential disputes, and focusing on solutions rather than solely pursuing litigation. The work will be exciting, challenging, fast-paced, and unique. Most importantly, you should be a kind and compassionate human.


Only read further if you are:

  • Kind
  • Humble
  • Honest
  • Relentless
  • Smart with Heart

You should be:

  • Authentic. You do you. Together, we’ll do something amazing.
  • A passionate person with a love for real estate and investing; and believes that helping others win is a noble cause, essential to our success.
  • An excellent team player who enjoys working with others and has strong interpersonal skills.
  • Highly motivatedenergetic, and organized

What you will do:

  • The Director of Issues Management-Legal, will play a key role in providing strategic legal guidance in connection with sensitive landlord-tenant matters (e.g., evictions, crisis response, and resident disputes) and advising internal litigation teams on resident-facing matters.
  • Support day-to-day legal, financial, and reputational management on a range of issues in collaboration with other subject matter experts (e.g., operations, communications, and external counsel).
  • Manage inquiries and investigations from governmental entities and law enforcement.
  • Prepare briefings for senior leaders summarizing issues and keeping them appropriately apprised as situations develop.
  • Partner with and provide a secondary review and oversight of local counsel recommendations on resident-facing matters.
  • Serve as liaison and partner for multiple teams and stakeholders, including property management companies, LivCor internal teams, insurance and litigation teams, and Blackstone stakeholders.
  • Advise and maintain escalation policies, including assisting with preparing training materials and other guidance regarding escalations.
  • Be able to communicate effectively with anyone, from residents to community managers to CEO’s.

What you should have:


  • Bachelor and Juris Doctor degree
  • Minimum 5 years of relevant experience with a law firm or in-house focusing on multifamily landlord-tenant issues and/or crisis support
  • Multifamily experience is preferred
  • Ability to work as part of a team and independently
  • Must be efficient, responsive, organized, analytical, mentally agile, and thrive in a fast-paced environment
  • Strong communication, writing, counseling, and problem-solving skills
  • Comfortable with raising concerns and escalating issues where appropriate.
  • A strong work ethic, the strength to thrive in a dynamic and demanding work environment, and an ability to meet critical deadlines.

What we offer:

We know that if we take care of our team everything else will fall into place. We aren’t perfect, but we will try to set very clear expectations, always let you know where you stand, and do everything in our power to help you get where you want to go.


Our culture and values matter to us. A lot. We’re definitely not serious but we take this stuff seriously, if you get what we mean. We want a place that is an ego-free zone. A place where good people do good things together. It shouldn’t be rocket science in workplaces, but for some reason it still is? We’re absolutely determined to be different, and we think we’re doing a pretty good job at it. We have a CEO who makes fun of himself, and who will encourage you to tell him when he is wrong. In fact, he needs people to – we all do. Supportive challenge is good, it’s how we get better. We like getting better. We also love diversity, of all kinds. We need people who look, sound, speak, love, and exist differently from one another. This isn’t at the end of this paragraph because it’s an afterthought. It’s SO important to us we want it to stand out.


Right. On to the technical stuff that we know matters to you. We offer competitive pay that is commensurate with the market and relevant experience, and a full slate of benefits that even includes things like paid parental leave.


If any of this sounds interesting, then maybe we are a fit. Life is too short to work with people you don’t like. So whatever you do, don’t make that mistake.


Minimum required for the most restrictive of US wage transparency laws:


Base Salary Range:  $145,000 - $190,000. This represents the presently-anticipated low and high end of the Company’s base salary range for this position.  Actual base salary range may vary based on various factors, including but not limited to location and experience. 


Total Direct Compensation:  This job is also eligible for discretionary bonus and incentive compensation on an annual basis.


Benefits:  The Company provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays and paid time off (PTO).


The additional total direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.


The LivCorian Values

  1. Be you. Be Real. Be Open. You do you. Together, we will do something amazing.
  2. Care, Always. We don’t want to let anyone down.
  3. Courageously Curious. We love to learn, even when it hurts.
  4. Help Others Win, Be A Good Neighbor. This is about ‘We, not Me.’
  5. Relentless Hustle, Heart & Humility. Work hard. Be Kind. Make Better.

A few of the people you will work with:

LivCor is proud to be a US EPA ENERGY STAR® Partner


EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email


#LI-PA1 #LI-Hybrid


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