Data Onboarding Engineer - Technology

Job Locations US-IL-Chicago | US
ID
2022-4257

LivCor, a Blackstone portfolio company, is a real estate asset management business specializing in multi-family housing. Formed in 2013 and headquartered in Chicago, LivCor is currently responsible for a portfolio of over 300 Class A and B properties comprising more than 100,000 units in markets across the United States.

 

Our business is focused on making real estate more valuable. But for us, it’s more than that. It’s people first, community always. It’s a life-filled career, not just a career-filled life. It’s doing good work, with good humans, and making a difference. It’s excellence in all its forms. Ultimately, we create great places to work, live, and grow. We do that by focusing on leaving people – and places – better than we found them.

 

Whew! Still with us? Cool. Let’s talk about where you’d fit in:

 

Are you someone whose success is personally measured on how successful others have been?  Do you have a deep love of technology and data? Are you as comfortable making a table in a database as you are hosting a customer call?  Life is too short to work with bad humans so come work with the best humans. LivCor has a Technology Onboarding Specialist position who will work on two major priorities as part of their responsibility. First and foremost, they will onboard our partners/operators and all acquisitioned properties. Second, they will onboard all our users from a technology perspective. Onboarding into our system will consist of a lot of data importing and mapping, account creation and communication...a lot of communication.  Internal employee onboarding will be the same. This is inherently a technology role with a HIGH level of customer (internal/external) success sprinkled in.

 

Only read further if you are:

  • Kind
  • Humble
  • Honest
  • Relentless
  • Smart with Heart

You should be:

  • Authentic. You do you. Together, we’ll do something amazing.
  • A passionate person with a love for real estate and investing; and believes that helping others win is a noble cause, essential to our success.
  • An excellent team player who enjoys working with others and has strong interpersonal skills.
  • Highly motivatedenergetic, and organized
  • Gumby. Things change.

What you will do:

  • Serve as the main point of contact for our new or “in transit” operators and properties, as well as the POC for new hires that need technology lift
  • Be able to write scripts and import data, as well as create users, if needed
  • Resolve customer issues and escalate blockers early
  • Communicate technical requirements to technical and non-technical customer stakeholders to ensure customer readiness
  • Above all this spot will be the quarterback for all onboarding and interaction with the technology and data teams
  • Train and educate any customer on any system or know where they can get that training
  • Must believe good data is vital to a company’s health
  • Make effective and decisive decisions when presented with multiple options for how to progress with any project

What you should have:

  • Fundamental understanding of Customer Success as a professional discipline
  • Fundamental understanding of IT, computer networking, cloud computing, and SaaS
  • Fundamental understanding of cybersecurity operations and architecture
  • Exceptional written and verbal communication skills; ability to communicate diplomatically with stakeholders at all organizational levels
  • Highly motivated, self-starter with an interest in growing with the team
  • Lifelong learner with an aptitude for learning technical concepts
  • Highly adaptable- a problem solver, not a problem identifier.
  • Demonstrated ability to anticipate, adjust and overcome blockers
  • Ability to listen actively and ask questions to understand the needs of others
  • Experience that demonstrates the ability to decompose complex problems, form creative solutions and execute
  • Demonstrated track record of exceeding goals in past professional experiences
  • Professional experience in Implementation/Onboarding in IT, Project Management or customer support preferred
  • Bachelor's degree or School of Hard Knocks
  • Strong communication skills, with the ability to initiate and drive projects proactively and accurately with a large, diverse team
  • Working knowledge of database platforms like MSSQL
  • An overwhelming desire to learn new things and to help people succeed. Soft-Skills rule

 

What we offer:

We know that if we take care of our team everything else will fall into place. We aren’t perfect, but we will try to set very clear expectations, always let you know where you stand, and do everything in our power to help you get where you want to go.

 

Our culture and values matter to us. A lot. We’re definitely not serious but we take this stuff seriously, if you get what we mean. We want a place that is an ego-free zone. A place where good people do good things together and for the right reasons. It shouldn’t be rocket science in workplaces, but for some reason it still is? We’re absolutely determined to be different, and we think we’re doing a pretty good job at it. We have a CEO who makes fun of himself, and who will encourage you to tell him when he is wrong. In fact, he needs people to – we all do. Supportive challenge is good, it’s how we get better. We like getting better. We also love diversity, of all kinds. We need people who look, sound, speak, love, and exist differently from one another. This isn’t at the end of this paragraph because it’s an afterthought. It’s SO important to us we want it to stand out.

 

Right. On to the technical stuff that we know matters to you. We offer competitive pay that is commensurate with the market and relevant experience, and a full slate of benefits that even includes things like paid parental leave.

 

If any of this sounds interesting, then maybe we are a fit. Life is too short to work with people you don’t like. So whatever you do, don’t make that mistake.

 

The LivCorian Values

  1. Be you. Be Real. Be Open. You do you. Together, we will do something amazing.
  2. Care, Always. We don’t want to let anyone down.
  3. Courageously Curious. We love to learn, even when it hurts.
  4. Help Others Win, Be A Good Neighbor. This is about ‘We, not Me.’
  5. Relentless Hustle, Heart & Humility. Work hard. Be Kind. Make Better.

 

A few of the people you will work with:

 

LivCor is proud to be a US EPA ENERGY STAR® Partner

 

EEO Statement

Our company is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, citizenship status, national origin, pregnancy, veteran status and or any other legally protected characteristics. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email talent@revantage.com.

 

#LI-DB1 #LI-Hybrid

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